Support

Contact ygym.support@gmail.com. Include your device platform, app version, language, and a short description. Never send passwords, authentication tokens, full payment details, or sensitive workout history.

Account, login, and password reset

Use Forgot Password on the sign-in screen for an email account. Check the email address and spam folder if the reset message does not arrive.

Guest accounts

Guest data is tied to the anonymous account on the device. You may purchase premium plans as a guest without registering. Linking an email in Settings is optional and preserves the same YGYM profile so you can sign in to it on other supported devices.

Workouts, plans, and progress

Describe the plan, workout date, exercise, and action that caused the issue. Do not send more training history than is necessary to explain it.

Premium purchase or restoration

Open the relevant premium plan and use Restore Purchases while signed into the Apple account used for purchase. Restoration requires trusted verification and the same YGYM profile; another live profile cannot claim the purchase. If an unlinked Guest profile is permanently lost, creating a new YGYM account does not recover its purchases. Include the plan name and the message shown by YGYM when contacting support.

Account deletion

Open Settings > Danger Zone > Delete Account. For help when you cannot access the app, email support from the address linked to your account where possible.